At Fragrantor’s Aroma Lab Pvt. Ltd., we understand that you may occasionally need to cancel an order. This Cancellation Policy explains the conditions under which an order placed through our website may be cancelled.

ORDER CANCELLATION BY CUSTOMER

You may request cancellation of your order at any time before the order has been shipped or dispatched. To request a cancellation, please contact our customer service team at the earliest with your order number and registered contact details. Once an order has been shipped or handed over to our courier or delivery partner, it cannot ordinarily be cancelled. Orders that have already been delivered will not be considered for cancellation and will instead be governed by our Return & Refund Policy.

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SAME-DAY DELIVERY ORDERS

For orders placed for Same-Day Delivery within Lucknow, we recommend contacting us immediately if you wish to cancel the order. Since these orders may be processed and dispatched shortly after confirmation, cancellation may not be possible once the order has been packed, assigned for delivery or dispatched.

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CANCELLATION OF PREPAID ORDERS

If an eligible prepaid order is successfully cancelled before dispatch, a full refund of the amount paid for the cancelled order will be initiated to the original method of payment. Once initiated by us, the actual time required for the refund to reflect in your bank account, card, UPI account or other payment method will depend upon the applicable bank or payment service provider. Any refund processing timeline communicated by us refers to the initiation or processing of the refund from our end and not necessarily the time taken by your bank or payment provider to credit the amount.

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CANCELLATION BY FRAGRANTOR’S AROMA LAB PVT. LTD.

While we endeavour to fulfil every confirmed order, there may be circumstances where we are unable to process or fulfil an order. Fragrantor’s Aroma Lab Pvt. Ltd. reserves the right to cancel an order for genuine reasons, including:

• Product unavailability;

• Incorrect product pricing or information caused by a technical or administrative error;

• Payment failure or inability to verify payment;

• Incomplete or incorrect delivery information;

• Delivery location being outside the serviceable area;

• Suspected fraudulent or unauthorised transactions;

• Technical or operational difficulties; or

• Other circumstances that make fulfilment of the order impracticable.

If we cancel a prepaid order, the applicable amount paid for the cancelled order will be refunded to the original method of payment.

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MODIFICATION OF ORDERS

If you wish to change a product, quantity, fragrance, delivery address or other details after placing an order, please contact our customer service team as soon as possible. We will make reasonable efforts to accommodate the requested modification; however, changes cannot be guaranteed once the order has entered processing, packing or dispatch. Depending on the nature of the requested change, you may be required to cancel the existing order and place a new order.

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REFUSAL OF DELIVERY

Refusing delivery after an order has already been dispatched will not ordinarily be treated as a valid cancellation. For prepaid orders, any refund in such circumstances will be considered after the shipment has been returned to and received by us, subject to verification and applicable terms.

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HOW TO REQUEST A CANCELLATION

To request cancellation of an eligible order, please contact:
Fragrantor’s Aroma Lab Pvt. Ltd.
Email: fragrance@fragrantorsaroma.com
Phone: +91-522- 4028326, +91-522-4001579
Address: 92/134 G B Marg, Lucknow (UP), 226018, India.

Last Updated: August 2026

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