1. Website Use

You may use this website only for lawful purposes and in accordance with these Terms & Conditions. You agree not to use the website in any manner that may damage, disable, overburden or impair its operation, security, availability or accessibility. You must not attempt to gain unauthorised access to any part of the website, user accounts, servers, databases or systems connected with the website.
 

2. Intellectual Property Rights

Unless otherwise stated, all content appearing on this website, including but not limited to product photographs, images, graphics, logos, trademarks, brand names, packaging designs, illustrations, videos, text, product descriptions, website design, layout and other materials, is owned by, licensed to, or otherwise lawfully used by Fragrantor’s Aroma Lab Pvt. Ltd. Such content is protected by applicable intellectual property laws. Unless you own or control the relevant rights, you must not reproduce, republish, copy, distribute, modify, commercially exploit or otherwise use material from this website without prior written permission from Fragrantor’s Aroma Lab Pvt. Ltd. Unauthorised use of any material from this website may constitute a violation of copyright, trademark and/or other applicable intellectual property laws.
 

3. Access to the Website

We reserve the right, at our discretion, to restrict, suspend or discontinue access to any part of the website or the entire website. You must not circumvent, bypass or attempt to circumvent any security or access-restriction measures implemented on the website. We do not guarantee that the website or any particular feature of the website will always be available, uninterrupted or free from errors.
 

4. Acceptable Use

You must not:

• Use the website for any unlawful, illegal, fraudulent, misleading or harmful purpose or activity.

• Take any action that may damage, disrupt or impair the performance, security, availability or accessibility of the website.

• Upload, transmit, distribute or introduce viruses, Trojan horses, worms, spyware, malware or any other malicious or technologically harmful material.

• Attempt to gain unauthorised access to the website, its servers, databases or connected systems.

• Use robots or other automated means to access or interact with the website, except for legitimate search-engine indexing or where expressly authorised by us.

• Collect or use information obtained from the website for unsolicited marketing, direct mailing or other unauthorised marketing activities.

• Use information collected from the website to contact individuals, businesses or other entities for unsolicited commercial purposes.
   

5. Products and Product Information

We endeavour to ensure that product descriptions, photographs, specifications, prices and other information displayed on the website are as accurate as reasonably possible. However, the appearance of products, packaging, labels or colours may vary slightly from photographs displayed on the website due to photography, screen settings, packaging updates, manufacturing variations or other factors. Fragrantor’s Aroma Lab Pvt. Ltd. reserves the right to modify product packaging, specifications, pricing or availability without prior notice, where reasonably necessary. All products are subject to availability.
 

6. Orders and Payments

By placing an order through our website, you confirm that the information provided by you is true, accurate and complete. Receipt of an order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving incorrect pricing, payment failure, suspected fraud, product unavailability or incorrect information. Payments shall be processed through the payment methods and payment service providers made available on the website.
 

7. Shipping, Returns and Refunds

Orders placed through the website shall be governed by our applicable Shipping Policy and Return & Refund Policy, as published on the website. Customers are advised to review these policies before placing an order.
 

8. User Login Details

If you create an account on our website, you are responsible for maintaining the confidentiality and security of your login credentials. You must not use an account, username or other account information in a manner intended to impersonate another person or mislead others regarding your identity. You must notify us promptly if you become aware of any unauthorised access to or use of your account. You are responsible for activities carried out through your account where such activities result from your failure to maintain the confidentiality of your login credentials.
 

9. Registration and Accounts

You may create an account by completing the applicable registration process available on our website. You must provide accurate and current information when creating or maintaining your account. You must not knowingly permit another person to use your account without appropriate authorisation, and you must not access another person's account without their express permission.
 

10. Suspension or Cancellation of Accounts

Where reasonably necessary, including in cases of suspected fraud, misuse, security concerns or violation of these Terms, Fragrantor’s Aroma Lab Pvt. Ltd. may:

(a) suspend an account;

(b) cancel or terminate an account;

(c) restrict access to certain website features; and/or

(d) require account information to be corrected or updated.

Where the website provides an account cancellation facility, users may request or initiate cancellation through the available account controls.
 

11. Breach of These Terms

If you breach these Terms & Conditions, or if we reasonably believe that you have engaged in fraudulent, unlawful, abusive or prohibited activity, we may take appropriate action, including:

• Temporarily suspending access to the website;

• Restricting or permanently prohibiting access to the website;

• Suspending or terminating your account;

• Taking reasonable technical measures to prevent repeated unauthorised access; and/or

• Initiating appropriate legal action where necessary.

Any action taken shall be subject to applicable law.
 

12. Third-Party Services

Certain features of the website, including payment processing, shipping, communications or other services, may be provided or facilitated by third-party service providers. Fragrantor’s Aroma Lab Pvt. Ltd. shall not be responsible for the independent acts, omissions, policies or services of third-party providers except to the extent required under applicable law.
 

13. Limitation of Liability

To the maximum extent permitted under applicable law, Fragrantor’s Aroma Lab Pvt. Ltd. shall not be liable for indirect, incidental, special or consequential losses arising solely from the use of, or inability to use, this website. Nothing contained in these Terms shall exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.
 

14. Privacy

The collection, storage and processing of personal information through this website shall be governed by our Privacy Policy and other applicable policies published on the website. By using the website, you acknowledge that you have reviewed the applicable privacy-related information provided by us.
 

15. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Fragrantor’s Aroma Lab Pvt. Ltd. concerning your use of this website.
 

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising in connection with these Terms or the use of this website shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.
 

17. Contact Us

For questions, complaints or concerns regarding these Terms & Conditions or the website, please contact:

Fragrantor’s Aroma Lab Pvt. Ltd.

Email: fragrance@fragrantorsaroma.com
Phone: +91-522- 4028326, +91-522-4001579
Address: 92/134 G B Marg, Lucknow (UP), 226018, India.
 

Last Updated: August 2026