1. PERSONAL INFORMATION WE COLLECT
When you visit or use our Website, we may collect information that you voluntarily provide to us as well as certain information automatically generated through your use of the Website.
Depending upon how you interact with us, this may include:

• Name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• Account and login information

• Order and purchase history

• Products viewed or added to your cart or wishlist

• Communications, enquiries and feedback submitted to us

• Payment-related transaction information

• Device, browser and Website usage information

• Any other information you voluntarily provide to us
   

2. DEVICE AND USAGE INFORMATION
When you visit our Website, certain technical information may be collected automatically. This may include information regarding your device, web browser, IP address, approximate location derived from your IP address, time zone and cookies stored on your device. As you browse the Website, we may also collect information about individual pages or products you view, referring websites or search terms, interactions with different parts of the Website, and the date and time of your visits. We may use technologies such as Cookies, Log Files, Pixels, Tags and Similar Technologies.
 
3. ORDER INFORMATION
When you make or attempt to make a purchase through our Website, we may collect information necessary to process and fulfil your order, including:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Products ordered

• Order value

• Payment status and transaction reference

• Shipping and delivery information

We refer to this collectively as “Order Information”.
We use Order Information primarily to:

• Process and fulfil orders;

• Process or facilitate payments;

• Arrange packaging, shipping and delivery;

• Provide invoices and order confirmations;

• Send order, shipping and delivery updates;

• Communicate with you regarding your order;

• Provide customer support;

• Process eligible cancellations, returns or refunds;

• Detect or prevent suspected fraudulent transactions; and

• Maintain appropriate business, accounting and transaction records.
   

4. PAYMENT INFORMATION
Online payments made through our Website are processed through authorised third-party payment gateway/service providers. Payment information may be transmitted directly to the applicable payment service provider for secure processing. Fragrantor’s Aroma Lab Pvt. Ltd. does not ordinarily store complete credit card, debit card, UPI PIN, CVV, net-banking password or similar confidential payment authentication credentials on its own systems. The processing of payment information by third-party payment providers may also be subject to their respective privacy policies, security standards and terms.
 
5. HOW WE USE YOUR PERSONAL INFORMATION
We may use information collected through our Website to:

• Provide, operate and improve our Website and services;

• Process and fulfil purchases;

• Create and manage customer accounts;

• Communicate regarding orders, enquiries and customer-service requests;

• Send transactional notifications;

• Maintain records relating to transactions and customer support;

• Detect, investigate and prevent fraud, misuse or security incidents;

• Improve our products, services and customer experience;

• Understand Website performance and customer interactions;

• Conduct analytics and measure Website usage;

• Comply with applicable legal, regulatory, taxation and accounting requirements; and

• Send promotional or marketing communications where permitted by applicable law and based on your preferences/consent where required.

You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided with such communications, where applicable.
 
6. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information to third parties. We may, however, share information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.
These may include:

• Website hosting and e-commerce service providers;

• Payment gateways and payment processors;

• Courier, logistics and delivery partners;

• Technology and IT service providers;

• Analytics and Website-performance service providers;

• Communication providers;

• Marketing service providers, where applicable;

• Professional advisers such as accountants, auditors or legal advisers; and

• Government, regulatory or law-enforcement authorities where disclosure is required by applicable law.

Only information reasonably necessary for the relevant service should be shared with such providers.
 
7. COURIER AND DELIVERY PARTNERS
When you place an order requiring delivery, certain information such as your name, delivery address, telephone number and relevant order/shipment information may be shared with courier, shipping or logistics providers for the purpose of processing and delivering your order. Such information may also be used for shipment tracking, delivery notifications and resolving delivery-related issues.
 
8. COOKIES
Our Website may use cookies and similar technologies for essential Website functionality, security, remembering preferences, analytics and, where applicable, marketing purposes. You may control certain categories of cookies through the options provided on our Website or through your browser settings.
Please note that disabling essential cookies may prevent certain features, including login, shopping cart or checkout functionality, from operating correctly.
 
9. DATA SECURITY
We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we endeavour to protect your information, absolute security cannot be guaranteed.
 
10. DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, maintaining business and accounting records, resolving disputes, preventing fraud and complying with applicable legal or regulatory requirements. Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable law and our data-retention practices.
 
11. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights in relation to your personal information, including the ability to request access to, correction of or deletion of certain personal information held by us. You may also withdraw consent where processing is based on consent, subject to applicable legal and contractual requirements and the consequences of such withdrawal. You may contact us using the details provided below regarding a privacy-related request or concern.
 
12. THIRD-PARTY LINKS AND SERVICES
Our Website may contain links to or integrations with third-party websites, applications or services. Fragrantor’s Aroma Lab Pvt. Ltd. is not responsible for the privacy practices, content or security of independent third-party websites or services. We recommend reviewing the applicable privacy policies before providing personal information to such third parties.
 
13. CHILDREN'S PRIVACY
Our Website and products are not specifically directed towards children for the purpose of collecting their personal information. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law. If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address it.
 
14. CHANGES TO THIS PRIVACY POLICY
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, technologies or applicable legal requirements. Any revised Privacy Policy will be published on this page along with an updated “Last Updated” date. We encourage users to review this Privacy Policy periodically.
 
15. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including applicable data protection and privacy requirements.
 
16. CONTACT US
For questions, requests, complaints or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
Fragrantor’s Aroma Lab Pvt. Ltd.
Email: fragrance@fragrantorsaroma.com
Phone: +91-522- 4028326, +91-522-4001579
Address: 92/134 G B Marg, Lucknow (UP), 226018, India.
For privacy-related grievances, you may contact:
Grievance Officer: Mr. Vishal Vijayvergiya
Email: vishal@fragrantorsaroma.com

Last Updated: August 2026