RETURNS & REPLACEMENTS

Returns or replacements are accepted only in genuine cases where:

• The product has been damaged during transit;

• The product received is defective;

• An incorrect product has been delivered; or

• There is another genuine issue with the product that is verified and approved by Fragrantor’s Aroma Lab Pvt. Ltd.

We do not accept returns or exchanges merely due to a change of mind, personal preference, fragrance preference, or where the customer no longer wishes to keep the product after delivery. Only products purchased directly through the official Fragrantor’s Aroma Lab Pvt. Ltd. website are eligible for return, replacement or refund under this policy.
 

REPORTING A DAMAGED OR DEFECTIVE PRODUCT

Any damaged, defective, incorrect or otherwise eligible product must be reported to our customer service team within 24 hours of delivery of the order.

To help us verify your request, you may be required to provide:

• Your order number;

• Photographs of the product received;

• Photographs of the outer and inner packaging;

• Clear photographs showing the damage, defect or issue; and/or

• An unboxing video, where reasonably required for verification.

Requests submitted after 24 hours of delivery may not be eligible for return, replacement or refund. All return and replacement requests are subject to verification and approval by Fragrantor’s Aroma Lab Pvt. Ltd. in accordance with this policy and applicable law.
 

RETURN CONDITIONS

Where a return is approved, the product should, as far as reasonably possible, be returned in the condition in which it was received along with its original packaging, labels, accessories and accompanying items. Products that have been substantially used, altered, damaged after delivery, tampered with or returned without the original packaging may not be eligible for return or replacement unless the issue itself reasonably required opening or using the product to identify the defect. Please do not send any product back to us without first contacting our customer service team and receiving return instructions.
 

REFUNDS

Once an eligible returned product has been received and verified by our team, an approved refund will be initiated to the original method of payment. Refunds are generally processed by us within 7 business days after successful verification and approval of the returned product. After a refund has been initiated, the time taken for the amount to reflect in your bank account, card, UPI account or other payment method may vary depending on your bank or payment service provider. Where appropriate, we may offer a replacement instead of a refund, subject to product availability and the circumstances of the request.
 

CONTACT US

For return, replacement, refund, cancellation or shipping-related assistance, please contact:

Fragrantor’s Aroma Lab Pvt. Ltd.
Email: fragrance@fragrantorsaroma.com
Phone: +91-522- 4028326, +91-522-4001579
Address: 92/134 G B Marg, Lucknow (UP), 226018, India.

Last Updated: August 2026

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